There are 3 methods of alternative dispute resolution.
Mediation
This is the method where a third party is involved and facilitates communication between the parties that are involved in the conflict. This helps them reach a mutually acceptable solution. the major benefit of using this method is that it helps maintain good relationships and is flexible.
Arbitration
In this method, parties present their cases to a neutral third party and the arbitrators makes a binding decision concerning the conflict instead of going to court. The benefit of arbitration is that it offers more privacy and the parties involved can choose the decision-maker.
Conciliation
This is the method where a conciliator assists the parties to solve their differences through collaborative and constructive manner. The neutral third party usually provides suggestions to help you come to an agreement. It is usually used to resolve community conflicts and commercial disputes.